Chicago Dust Bunnies
Chicago Dust Bunnies
Our Services
2 hr
From 175 US dollars
4 hr
From 200 US dollars
2 hr
From 150 US dollars30 min
From 15 US dollars
Policy
1. Upon submission of the questionnaire, a team member will review it and provide an estimate along with availability.Clients must notify the team within 48 hours if they wish to proceed with the deposit process to secure an appointment.
2. Quotes are provided on the day of your appointment, based on the cleaning team’s professional assessment. The price reflects the anticipated time and effort required to complete the cleaning, considering the specific needs of your space.
3. A non-refundable deposit of $25.00 (via Zelle) is required to secure a Deep cleaning appointment. For Move-In and Move-Out cleaning appointments, a separate non-refundable deposit of $30.00 (via Zelle) is also required. If the deposit is not received within 24 hours, the date and time remain open for other inquiries. No refunds will be issued for completed cleaning sessions.
4. Clients who reschedule within 24 hours of their appointment may apply their deposit toward the next session. Clients may reschedule only once; a new deposit will be required for further changes. Sending a deposit constitutes agreement to the stated policies and the scope of work to be performed.
5. All cleaning services are by appointment only. Clients should ensure they are available during the scheduled session, as session durations may vary to maintain quality.
6. First-time clients must undergo a deep cleaning session.
7. Clients are encouraged to review the team's work before departure, as cleaners cannot return to address concerns afterward. No refunds will be issued for completed cleaning sessions.
8. Clients must ensure access to the property at the scheduled time. Failure to provide access will incur a $50.00 No Show/ Late Cancellation fee to compensate for lost time and income.
9. Exclusions: Cleaning sessions do not include pet care (e.g., cleaning pet accidents or pet areas).
10. Additional services: such as wall cleaning, laundry services, vent cleaning or window sill washing are available for an extra fee.
11. Any parking fees incurred by the cleaning team must be reimbursed by the client. To avoid charges, clients must specify parking options (free or permit parking) on the questionnaire. If a permit is required, clients must provide it upon arrival.
12. Final payment must be processed on the day of the appointment. Clients should have a secondary payment method available if Zelle is unavailable. Checks are not accepted.
Disclaimer
1. Cleaners cannot move heavy or fragile furniture but will clean visible areas using extension tools where possible.
2. The cleaning team is not responsible for damages, injuries, or incidents during or after the appointment (e.g., damage to appliances, electronics, fixtures, or furniture). Clients should notify the team of any fragile items at the start of the session.
3. Clients, children, and pets must remain outside the work areas during cleaning for safety reasons and to prevent accidents or disruptions.
4. Walkthroughs take approximately 10 minutes. If clients are unavailable, the team will provide updates, photos, and payment confirmations via text before and after the session.
5. Our team may take photos and/or videos during cleaning sessions to showcase our work on social media for prospective clients. Rest assured, no client faces will be visible, as we take care to blur them out for privacy.
6. Cleaners adhere to safety protocols and will not climb beyond a safe height.
7. Mini-blind cleaning is performed to the best of the team's ability but cannot guarantee results for excessive buildup. Additional charges may apply for tasks requiring extra time or effort, with prior client approval.
8. Some dust resettlement may occur after cleaning due to air circulation, despite efforts to minimize this.
By submitting the inquiry form, clients agree to the policies and disclaimer.